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Customer Support

At InnoMedia we are committed to supporting our customers before and after they have purchased our products. Please browse the Documentation Center for relevant manuals and documents for your products. If you need additional help with your product, please refer to our Technical Support Contacts for further assistance.

Please note: InnoMedia ships products to various countries around the world. While we strive to provide support to all users of our products, our business agreements with our service provider customers often preclude InnoMedia from providing direct support to end customers. These restrictions may include, but are not limited to: service/feature documentation, software updates, and product returns.

By completing any of the forms below, you agree that InnoMedia may collect, use your personal data as provided in this form, for the purpose of processing this warranty and support request, in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website ) Please read “DATA PROTECTION NOTICE” for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.


Check Out Documentation Center

Tech Support Contacts

For general inquiries only.

North America: techNA@innomedia.com
South and Central America: techSA@innomedia.com
Asia Pacific (excluding Taiwan): tech_support@innomedia.com.sg
Taiwan: sales@innomedia.com.tw
Europe: tech_support@innomedia.com.sg

Click here for RMA

For BuddyTalk Product Family only — Security researchers may notify InnoMedia of any security vulnerabilities found in this device.

Click for reporting 

If you are a current InnoMedia customer, please fill out the form below for faster service or contact your InnoMedia support representative. We will get back to you promptly.

Comments or questions are welcome.

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